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Everything You Need To Know
Welcome! You got Q's, we've got A's! Below is a list of your most commonly asked questions about wedding garters, heirlooms and everything in between. If you don't find what you need or you still have questions, no worries. Just email info@thegartergirl.com. We're real humans on the other end of that email. (Shocking in this day and age, I know!) Let's make this the easiest part of your wedding planning process!
Shipping times are approximations and are in addition to production times. Production and/or processing times are listed on each individual product.
Please read the shipping information below carefully. At check out, you'll have the opportunity to choose your preferred shipping option listed below.
Please note that for all orders we cannot ship to P.O. Boxes.
Standard Shipping is $12 per order for non-rush purchases. Orders are shipped via UPS Ground 3-5 business days with tracking. To qualify for Standard Shipping, you must allow at least at least 2 weeks (minimum of 14 business days) for your order to be produced and shipped. There are no exceptions to this 14 business day policy, please. If you need your order faster than 14 business days, you must purchase Rush Shipping (see below for more information).
Outside The Contiguous U.S. Shipping is $75 per order for all orders shipped outside the contiguous U.S. (including Alaska, Hawaii and Puerto Rico).
Rush Shipping is $75 per order for all purchases needed within 14 business days of the purchase date. Rush orders require one business day after your purchase day to be produced and packaged. Rush orders will be shipped via UPS Next Day Air. For example, if you purchase on a Friday, your item will be produced on Monday, it will ship on Tuesday and you'll receive it Wednesday.
Shipping timing depends on what you order and the shipping option you selected at check out. It also depends on the production or processing time listed on each individual production.
For orders from our online shop, your order will arrive to you about 14 to 20 business days from your order day if you selected Standard Shipping. If you selected Rush Shipping, your order should arrive in about 3 to 5 business days from your purchase day.
Custom Designs typically take about 1 to 2 months for production from the date you first take care of your deposit. However, once you take care of your deposit, we will discuss timing with you to ensure that your keepsake arrives in time for you wedding or event.
If you don't have 1 to 2 months for a custom design, that's no problem at all. Please email us at info@thegartergirl.com to talk about timing and your rush production and shipping options to make it in time for your wedding.
If you ordered from our summer or sample sale, you can expect your order in about 9 to 11 days or less from the date that you ordered if you selected Standard Shipping. We need 4 business days to process your order and an additional 3 to 5 business days for shipping. For example, if you ordered your item on a Friday, it will ship out on the following Thursday and it be in your hands by the next Thursday.
If you need your item sooner, please select Rush Shipping at check out and your item will be processed in one business day and shipped overnight, which means you can expect it 3 business days after purchase. For example, if you purchase on a Friday, it will ship out on Tuesday and you'll receive it on Wednesday.
At check out, we ask every client, no matter what they are purchasing, their wedding date and the date that they need their item. We haven't missed a wedding yet and we don't plan on missing yours!
Please let us know your wedding date as well as the date that you need your item. Such as you're leaving early for a destination wedding. It does you no good to tell us your wedding date, but forget to mention that you're leaving 3 days earlier to catch a flight to the wedding.
We've been in this business a long time and we will do everything we can to ensure that your item arrives on time. Our goal is a stress free experience for you!
If you added personalized embroidery to you order, we will need the full 14 business days to hand embroider your item. For example, if you order on a Monday, you can expect photos to approve the embroidery within the next 14 business day. Once you approve your embroidery, your item will be shipped via UPS Ground Shipping and you'll have your item about 3 to 5 business day from the day you approved your order.
If you added embroidery to you order, you will be sent photos of the embroidery to approve to the email address that you used to purchase. Please check your SPAM, junk and promotions tab (if you're using Gmail) for our photos and communications about your order.
We will NOT ship you order with embroidery until you approve the embroidery details. Please look out for our email with photos. Please note that we are not responsible for any additional shipping costs that might arise as a result of you not checking email or approving embroidery in time. We will make sure that your embroidery is completed within the 14 business days as promised, however if you do not check your email or approve photos in a timely manor, you will be responsible for any additional Rush Shipping costs that you might need to ensure your that order arrives on time.
All communication, including tracking, photos to approve your embroidery and questions about your order will be sent to the email address that you used to purchase your order. This email address our only method of communication with you.
If you haven't heard from us or you have a question about your order, pretty please check your email address that you used to purchase your order. Often times, our clients use a different email address to make their online purchases (We do this too!) and this is not the email that they use everyday or check very often.
Please also check your SPAM, junk or promotions tab (if you're using Gmail) for our communications, as our emails often get caught up in junk filters.
If you need your garter right away, no worries! If you need your item within 14 business days of the date in which you place your order, please selected Rush Shipping at check out.
Rush Shipping includes expedited production, which puts your order at the front of the line, and express shipping. Rush orders typically arrive within 2 to 3 business days or less from the day that you place you order.
We haven’t missed a wedding yet and we don’t plan on missing yours!
Please email us at info@thegartergirl.com to ask about rushing production and/or shipping your order.
Who doesn’t love a good gift!? Yes, all orders arrive in a branded gift box tied with a bow. Inside the gift box is your garter and an heirloom bag for saving your garter after your wedding. Remember, your garter is an heirloom, it's meant to be saved and passed on through generations. (It's #tooprettytotoss!)
Please note that handkerchiefs include a gift box only (no bag), and ring pillows include a gift bag only (no gift box).
It's the perfect bridal shower present, if we do say so ourselves!
We love gifts here at The Garter Girl! We don't include an invoice or payment order information inside the shipping box. The only thing in the shipping box is your heirloom. So, you're safe to send this as a gift.
Please email info@thegartergirl.com if you'd like to add a gift note to you order.
Please email us at info@thegartergirl.com and we would be happy to remove the branding on the outside shipping box. Your secret is safe with us!
No, The Garter Girl is unable to ship outside of the United States.
Once you place your order, you'll receive an email confirming you order. Once your shipping label has been printed and your package is ready to go, you'll receive another email with tracking information for your package. From your tracking email, you'll be able to follow your shipment the entire way to your doorstep.
Please note that all emails will be sent to the email address you used to place you order. (If you use an extra or secondary email address that you only use for your wedding or for online shopping, please be sure to check the email you used to make your purchase.)
Pretty please check your junk and spam folders, as well as promotions tab in Gmail, as our emails sometimes get lost in the shuffle.
If you have any shipping or tracking questions, simple email us info@thegartergirl.com.
If you live in the Washington, DC area and you need your garter at the last minute, you may make arrangements to pick your garter up in person by emailing info@thegartergirl.com.
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Returns, refunds and/or exchanges cannot be accepted. Not only are our items intimate in nature, each and everyone is handmade. Thank you for understanding and respecting our no return policy.
That being said, we have no interest in unhappy clients. We want to make sure that you are in love with your heirloom. If you have any questions, concerns or just want to chat before or after placing your order, we want to hear from you and are here to help. Please email us at info@thegartergirl.com.
We hear you. It can be hard to make choices, especially when you are making lots of wedding planning choices and you just want to order 2 or 3 and decide later. (Decision fatigue anyone!?!) However, we can't accept returns on intimate and handmade items.
We know that not accepting returns, refunds or exchanges is counter culture to the way many e-commerce businesses operate, especially the large big-box stores and tech giants. However, we're a small creative handmade business, not a commercial production business or large online retailer. Our no return policy is how we can continue to serve you with high-quality handmade items and remain a small business where each piece is handmade by our owner and founder, Julianne.
Just know that we only want you to be happy and for you to love your heirloom forever. We are here to answer any questions, make suggestions and talk you through the entire process to ensure that you love your garter heirloom so much that you want to save it for your daughter.
Please email us anytime at info@thegartergirl.com and let's chat before, during and after you place your order.
Yes, you may cancel you order within 24 hours of making your purchase if your item has not already be shipped. After 24 hours of placing your order or if your item has been shipped, you may not cancel your order. There are no exceptions to this cancelation policy. Please email us at info@thegartergirl.com to ask about canceling your order.
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The only size that we carry is yours. Ensuring that your garter heirloom fits you properly just as you are, and makes you feel amazing is all that we do and all that we care about.
Wedding garters in Custom Design style are made-to-order which means that once you place you order, we'll ask you your size and we'll get to work on your garter. Your heirloom will be made just for you in the size that you need.
Wedding garters in our online shop are pre-made to the size listed on each product listing. Please look out for the size listing to ensure that you are ordering the right size for you. If you're worried about sizing or have any questions at all, please order a size up or larger than you think to be on the safe side. All garters will fit a range of sizes, so you can move the garter up or down your leg depending on what feels good in the moment on the day of the wedding.
If there is enough time prior to the date that you need your item, custom sizes most certainly can be accommodated from our online shop at no additional charge.
When you place your order, there will be a notes section, please let us know if you have any size questions or concern.
If you have any questions at all about sizing, please do not hesitate to email us at info@thegartergirl.com.
It is always best to measure first, especially if you have size concerns or you're just curious.
To properly measure for your garter, stand up and use a tape measure to go around the part of your leg where you want to wear your garter. We recommend that you wear your garter just above your knee a few inches at the narrowest part of your leg. If you don’t have a tape measure, use a piece of string and then lay the string along a ruler. The number in inches that you get with the tape measure going around your leg is your size.
When placing you order, look for the size that contains the number that you just measured. For example, if you measure 22 inches around, make sure that your garter size includes that number.
For what it's worth, we don’t judge any size. You are amazing just as you are and yours is the only size we carry. Period.
If you have any questions or drama about size, it's all good, just email us at info@thegartergirl.com.
We love a good gift for the bride around here! If you don't know the size of the person that you'r buying for, that's OK. You don't need to ruin the surprise by asking their sizing information.
Simply email us at info@thegartergirl.com to discuss your sizing options and we'll give our recommendation for the size to order. We might ask her approximate dress size or ask you to send a photo of the bride to be.
We make our garters to fit a range of sizes so they can move it up or down, depending on what feels good.
To perfectly measure for your garter, we wrote some information in the question above. We also made a video for you about How To Measure For Your Garter, we'll embed it below...
We completely understand that it can be confusing to you to get the right fit for your wedding garter, especially since we do not offer returns at The Garter Girl. To help you have confidence that you're ordering the right garter size for your body, we offer the perfect wedding garter size measuring kit.
This kit will be shipped right to you. It includes the information and tools you'll need to measure for your garter and get the perfect fit you deserve. Here's a link to more information about the Just As You Are Wedding Garter Size kit.
I also made a video for you on How To Perfectly Fit Your Garter. I'll embed it below...
If you have any questions or concerns about sizing, just email us at info@thegartergirl.com.
Ahh, great question and you're not alone! You'd be surprised at how many times we're asked which leg wears the wedding garter. The short answer is that it does not matter which leg you wear your garter on. Put it on the left or the right, the garters goes one whatever leg feels normal and natural to you.
We made you a short video for you to explain further which leg wears the wedding garter...
If you have any questions, please email us at info@thegartergirl.com to discuss.
Believe it or not, there are lots of questions as it relates to the wedding garter placement and location. So, you're perfectly normal to ask about where on your leg should you wear your garter. Furthermore, you might be worried that your garter show through your wedding dress.
In general, I recommend that you wear you order just above your knee a few inches at the narrowest part of your leg. When you wear it low, closer to your knee, the garter won't rub on your other leg when you walk (down the aisle) and dance.
Also, wearing your garter low is important when wearing a fitted or mermaid style wedding dress, because closer to the knee is where the dress will start to flare out to give you room to walk and move around. If your garter is close to the knee, in your dress' flare-out point (that's a technical term), your garter has less of a chance of showing through or bulging out underneath your wedding dress.
If you're wearing a ball gown style wedding dress, you're all good, you can wear your garter anywhere on your leg that feels good to you.
I made you a quick garter placement video about where to wear your wedding garter...
First things first, we don't have a "standard size” wedding garter here at The Garter Girl. The only size that we have is yours. Period. No human is a standard size, not even you!
All garter product listings indicate the sizes available. Please look out for the size of each product to ensure that your item will fit you comfortably. All garters are made with elastic to fit a range of sizes. We always recommend that you order one size up, if you're worried about it being too tight.
On the wedding day, you can move your garter up or down on your leg, depending on what feels good to you. We recommend that you wear your garter close to your knee at the narrowest part of your leg.
If you have any questions, please email us at info@thegartergirl.com to discuss.
Oh, wow, do we hear you! We've got our own body issues over here too, you're not alone. It can be scary to feel like you are highlighting or calling attention to a part of your body that might not be your favorite.
We certainly don’t want you to be self conscious or uncomfortable in any way on your wedding day. This is why having a proper fit on your garter is so important. If your garter fits you - just like your favorite pair of jeans - it won't be uncomfortable and something that's nagging you or on your mind during your wedding. You want your garter to fit you just right, just as you are, so that it's seamless and comfortable.
Many of our wedding garters are made-to-order and this means that your garter will be made to fit you perfectly, just as you are. Wearing something that is too small or too big is uncomfortable, period. Your garter heirloom will be made to fit you, so it will be just right.
Please email us at info@thegartergirl.com to discuss sizing or to ask any questions.
Having a garter that doesn’t fit is upsetting. Not to worry, we can solve this problem for you!
First things first, once you receive your wedding garter, please make sure to try it on ASAP. Please do not wait until the morning of your wedding to find out that there are fit issues with the garter.
You want your garter to fit you snug, like it won't fall down as you're walking, dancing or otherwise moving around. You don't want it so tight that it cuts off circulation, but you do want it to fit you well so that it won't slip down your leg when you're on the move on your wedding day.
When you try your garter on, make sure to play around with the placement and move it up or down your leg depending on what feels good to you. If the garter is too high, it might feel tight and simply sliding it down closer to your knee might feel better to you.
Also, we recommend that you wear it around a little bit to get a feel for it. It's like a new pair of anything, it always feel different when you first put it on, but after a little bit it starts to feel more comfortable.
If your garter is too tight, take it off carefully. Next, try stretching the elastic a little bit by gently pulling on it to loosen up the elastic. Don’t pull hard, a few gentle tugs might do the trick. Your garter is made of elastic and sometimes it needs a little stretching out to loosen up from being brand new for you.
If your garter is too loose, try to move it up your leg to the biggest or wider part of your leg.
If you have any concerns at all, please email us at info@thegartergirl.com right away.
It can be an unusual feeling to put your garter on for the first time, since we are guessing a wedding heirloom isn't a part of your day-to-day fashion.
Your wedding garter should be snug and feel like it will stay up and on throughout the entire wedding day from walking down the aisle to the last dance at the end of the reception. But, it should not be tight or uncomfortable. Your garter might leave a mark or two on your legs, similar to socks, but it shouldn't cut off the circulation in your leg.
If you have any concerns at all, email us info@thegartergirl.com right away to discuss.
The only size that we carry is yours. So, technically, yes, The Garter Girl has plus and petite garter sizes.
Many of our garter styles are made-to-order, which means we make it to whatever size you need. If you're ordering from our online shop, the size of the item will be listed on the product listing. Please look out for sizing information within each listing.
Additionally, we can accommodate and welcome size adjustments and changes to ensure that your garter fits you perfectly just as you are.
Your garter should fit you, not you fit into your garter.
Please email us at info@thegartergirl.com to discuss sizing.
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If you found a garter on our website or blog that you can’t purchase, as in there is no “buy” button, it is most likely a custom wedding garter. Custom designs aren’t available for purchase outright through the website, because, they were, well, custom!
Please email us at info@thegartergirl.com to find out about the availability of the design that you love. We have lots of materials and can usually re-create custom designs and would love to make something special for you.
In addition, if you know you want a custom wedding garter design, you can sign up here and we'll email you lots more information to get you started.
There are two types of custom wedding garters. Garters made from your family materials take about 3 months to hand make for you. This three months includes our first contact, shipping material, design discussion, production, approvals and shipping everything back to you.
Custom garters in general (not made from your materials) typically take about two months from first contact to when you have your garter in your hands.
The above listed times are approximations. We're ready and willing to move faster than the above timeframes. We haven't missed a wedding yet and don't plan on missing yours!
If your wedding is coming up, please get in touch with us as soon as possible email us at info@thegartergirl.com to check on availability.
For answers to all of your custom wedding garter design questions, sign up here and we'll email you lots more information about the custom design process.
With all custom garter heirloom designs, the first step is to take care of the deposit. Go to the family materials custom design deposit, or go to the custom garter design deposit.
Once your deposit is taken care of, we'll start talking design details, pricing and timing. We'll go back and forth on a design until you're happy with it. Then, we'll do a final breakdown for you to see all of the elements together in one spot before doing the payment. After payment, we'll get to work and hand make your heirloom for you. Once it's complete, we'll send you photos to approve. Once you approve, we'll ship your custom design off to you. We will not ship without your approval.
For answers to all of your custom garter design questions, sign up here and we'll send you lots (and lots!) more information about how the process works, pricing and more.
If you have no idea what kind of garter heirloom you want, you just know you haven’t found it yet, that’s OK! We are decision ninjas and will help you hone in and make a choice.
Please email us at info@thegartergirl.com to let us help you. We pinky promise to make your garter the easiest part of your wedding planning process.
Yes, yes and yes! Did we mention yes?! We love using your family heirloom materials such as your grandmother’s veil or your mom’s wedding dress to make garters.
You can go here to see the family material wedding garters that we've made.
For more information about the family materials design process and answers to all of your questions, sign up here and we'll send you all the information as well as a link to the family materials deposit.
Oh yes, we looooove making garter heirlooms from military uniforms. Please sign up here and we'll send you all the details about the custom wedding garter design process as well as a link to the custom garter design deposit.
Giving you a definite price is a little difficult at this beginning stage of the process. Until we know a little bit more about what you want and what you love, we can't give you a firm price. Custom wedding garters are, well, custom and therefore everyone wants and deserves something unique.
Hopefully you've had a chance to look around on our site to get a sense of our starting price points.
For more information about the custom garter design process and answers to all of your questions, sign up here and we'll send you all the information as well as a link to the design deposit.
All custom order deposits are non-refundable. If you change your mind at any point after the deposit has been made we will not refund your deposit. If you have sent us your material already and you decide that you do not want to go through with the custom design, you are be responsible for the shipping costs related to returning your material to you.
Please get in touch with us prior to purchasing your deposit with any questions or concerns.
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We wanna hear from you too! Email at info@thegartergirl.com is the best way to get in touch. Did we mention that email is also the fastest way to get a response?!
So sorry, we do not have a storefront. The Garter Girl is online e-commerce business. We like to touch and feel things too, and we want you to feel totally comfortable and confident in your purchase. Email us at info@thegartergirl.com to talk about your order or to ask any questions.
Unfortunately, no. We have little kiddos and therefore tend to work odd hours. Keeping routine office hours might be what sets us over the edge! But, we are totally available via email as much as you want.
All questions and requests are handled via email at info@thegartergirl.com, please get in touch with us anytime.
If you would like to set up a phone call or video chat to discuss your order, we would love to connect with you. Please email info@thegartergirl.com to set up a time to talk.
When we are not sewing and running after kids, we can be found playing around on social media, mostly on Instagram. Come join the party with @gartergirl on Instagram and say “hi!” We post a lot of behind the scenes in Stories (click the circle around our profile photo), so come on over to @gartergirl on Instagram and check it out, maybe we are making your garter!
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Oh, girl! We have lots of A’s for alllllllll of your Q’s! First off, you can email us anytime at info@thegartergirl.com to get your questions answered personally.
Beyond email, The Garter Girl’s blog is where it is at! You’ll find anything and everything about a wedding garter on our blog, and probably some A’s to your Q’s you didn’t even know you had!
Oh, girl, we love you so much! This is our favorite question. Yes, yes and yes. Your wedding garter is something special to celebrate you, your style, your love and your wedding. Most (not all!) of our brides do not do the garter toss at their reception. They get a garter to be a wedding heirloom that they will save and pass onto their daughter.
Short answer: No.
Long answer: It’s your wedding day, you do you! Only get a tossing garter if you are doing the garter toss at your wedding reception.
If you have a tossing garter, you’ll wear two garters on your wedding day: a main heirloom garter and a tossing garter. The tossing garter is for your partner to toss so that you don’t have to toss your main heirloom garter during the garter toss. Your partner should take the toss garter off of you and leave the heirloom garter right where it is.
We recommend that you wear your tossing garter under (or lower down your leg) your main heirloom garter, as close to your knee as is comfortable for you. You want the tossing garter to be the first thing that your partner finds during the garter toss ceremony, hence its lower placement on your leg.
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We run a simple wholesale program for brick and mortar stores only. Please email us at info@thegartergirl.com to find out more about our wholesale program.
Yes, the Garter Girl does offer wholesale pricing for select bridal dress shops, wedding dress boutiques and other retail locations interested in selling our products.
Please email info@thegartergirl.com for more information on our wholesale policies.
The Garter Girl does not allow re-sell, wholesale or drop shipping for online shops and e-commerce retailers.
Wholesale pricing is on available to shops with a physical presence.
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Yes! Gift certificates are an awesome present for the bride-to-be. Please email info@thegartergirl.com to place a gift certificate order.
Please email us at info@thegartergirl.com to use a gift certificate. Be sure to include the amount of your gift certificate and where you got it.
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Are you wondering what to do with the cotton bag that was included in your garter order? We are so glad that you asked!
Our garters are meant to be saved as a wedding heirloom. The bag is for you to save your garter in after your wedding. By placing your garter inside the bag after your wedding, you’ll protect it so that you can pass it onto your daughter or someone else to be a special heirloom for them too.
Thank you for asking. Quality is so very important to us. Our garter heirlooms are intended to be loved on the wedding day and passed on through generations.
Every wedding garter sold by The Garter Girl is carefully handcrafted to order. Special care is taken to ensure that your garter will last through the wedding day and beyond.
All wedding garters are hand made in the United States by Julianne, owner of The Garter Girl, using the finest quality materials that are made in the United States whenever possible.
Please know that handmade items are delicate and special care should be taken when handling and saving your wedding garter. Certain materials, such as elastic and feathers, have a limited lifespan and might change or need to be replaced after long periods of time.
Congrats on your marriage BTW! This part of the process is so important to us, because our wedding garters are intended to be heirlooms and shared through generations.
All wedding garters are handmade and thus delicate. Proper care is an important part of the heirloom process. Please take great care when handling your garter, especially putting it on and taking it off. All garter orders include a keepsake, cotton bag to save and protect the garter after your wedding.
If your wedding garter is stained or discolored after the wedding, gentle spot cleaning with cold water is recommended before packing it away. Wedding garters made with satin, lace and grosgrain ribbon can also be soaked in cold water and laid flat to dry. Feathers, sparkles and beads should not be fully soaked.
If your wedding garter is extremely soiled or has a stubborn stain, a small amount of delicate laundry detergent, such as Woolite, can be mixed into a cold water bath or dabbed on as a spot treatment.
Before putting your garter away in the keepsake bag for the long-term, please be sure to carefully clean and fully air-dry your garter. The cotton bag will help to protect the garter and absorb any oils or dirt that may be on the your garter.
Yup, just wedding garters! The Garter Girl is focused on designing and hand making beautiful wedding garters; that’s it. We know it sounds strange to be so focused on one thing, but this focus allows us to hand create the best possible wedding heirlooms for you.
We want you to love your garter forever and pass it onto your daughter, that’s a tall order and we are committed to it!
For more on The Garter Girl's owner, founder and chief do-er, please visit Julianne over on her personal and wedding business education website www.juliannesmith.com.
Thanks for asking!
Ummm, yes! Our wedding garter heirlooms are so vain, they love to have their picture taken! On the model peeking out, the bride opening up the box on her wedding morning or adding to wedding invitation flat lay (We loooove a good flat lay!), there are so many lovely ways to style a wedding garter.
Most publications love details, details and more details. And, a garter is another detail that will help to make your photo shoot amazing.
If you are doing a styled photo shoot, please get in touch with us at info@thegartergirl.com to discuss your design concept.
Too long! Just kidding! The Garter Girl was started in 2003, after Julianne couldn’t find a stylish wedding garter for her friend, Brooke. The rest is garter history, as they say.
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Wow, thank you for asking! You are more than welcome to use The Garter Girl’s products photos for your blog, social media website and/or inspiration boards. However, you must credit The Garter Girl with a link to our website (or social media account), and the photographer who owns the photo, if applicable.
Well, thanks! You may take quotes or short snippets from The Garter Girl’s blog posts, but you may not copy and paste entire pages or posts verbatim. If you take a quote or a snippet, you must credit The Garter Girl with a link to the website (or social media account).
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